FAQ

  • What areas do you serve?

    We serve the greater Metro Atlanta area and most surrounding suburbs. Unsure if you’re in range? Call 470-696-4942 or email info@thesmarthomeco.com and we’ll confirm.

  • Do you charge for the initial consultation?

    No. Every project starts with a free on-site or virtual consultation so we can learn your goals before you spend a dime.

  • How soon can you schedule my installation?

    Typical lead time is 7–10 days after your approval. We can often accommodate urgent requests—just let us know.

  • What brands and platforms do you work with?

    We’re platform-agnostic and specialize in Lutron, Ubiquiti, Sonos, Sanus, Ring, Eufy, Google Home, Amazon Alexa, Apple Home and much more. We recommend gear that best fits your budget and lifestyle.

  • Can you hide all the cables?

    Yes. Wherever structure allows, we route cabling behind walls or in conduit and finish with paint-matched plates for a clean look.

  • Will smart devices still work if my internet goes down?

    Core systems such as lighting and local media continue to function. Cloud-dependent services (e.g., voice assistants) pause until connectivity returns. We can design fail-safes like cellular backup if reliability is critical.

  • What kind of warranty do you offer?

    All workmanship carries a one-year labor warranty. Most hardware also includes manufacturer warranties (typically 1–5 years).

  • Do you offer maintenance plans?

    Coming Soon. We are working on building out a maintenance plan program that will be available in 2025.

  • Can you integrate existing equipment?

    Usually. During consultation we assess what can be reused and what might need upgrading to meet your goals.

  • How long does a typical TV-mounting visit take?

    A single-TV wall mount averages 1–2 hours. Complex fireplace or motorized mounts can take longer; we’ll give you an accurate estimate upfront.

  • Will you train me to use the system?

    Absolutely. We provide hands-on walkthroughs plus step-by-step guides so every family member feels confident.

  • Do you install security cameras that comply with local privacy laws?

    We follow all Georgia and federal regulations on audio/video recording and signage. We’ll guide you on best practices to stay compliant.

  • What internet speed do I need for a smart home?

    For most families, 300–500 Mbps down and 20–50 Mbps up is plenty. More devices or 4K streaming rooms may benefit from gigabit service.

  • Are smart homes secure from hackers?

    Security starts with proper network architecture. We segment sensitive devices, enable encryption, and offer managed firewalls to minimize risk.

  • Can renters use your services?

    Definitely. We offer non-invasive mounting options, plug-in smart hubs, and devices you can take with you when you move.

  • Do you work on commercial spaces?

    Yes, from cafés and offices to multi-dwelling units. We tailor access control, networking, and AV solutions to each business’s workflow.

  • What payment methods do you accept?

    We take major credit cards, ACH, checks, and most digital wallets. Payment schedules are outlined clearly in your proposal.

  • Will a smart-home system add resale value?

    Realtors report that professionally integrated systems often increase buyer appeal and shorten time on market, especially in tech-savvy regions like Atlanta.

  • How do I get started?

    Simple—call 470-696-4942, email info@thesmarthomeco.com, or fill out the form at thesmarthomeco.com. We’ll book your free consultation and map the path to a smarter, calmer home.