F.A.Q.

Why US:

Why would I hire your company vs another big retailer? Our philosophy is simple. The first person you meet for your consultation is the very person performing your installation. We believe is keeping it simple and minimizing the communication string. Our consultants are highly trained on all of the products we install and recommend. 

How long have you been in business? We have been in business for 7+ years but our team has 10yrs+ of home audio, automation, smart home and video sales, installation and consulting experience.

 

TV and Audio:

1. What size and type of TVs do you install? 32"- up LCD, LED and OLED tv's. At this time we do not install rear projection, DLP, CRT, tube or plasma televisions.

2. Do you install TVs on walls? Yes. We install most TV on blank drywall. Providing there is a power outlet where the TV is being mounted there should not be any issues. If not outlet is provided we have options.

3. Do you install TVs over fireplaces? Yes and No. Be aware that during the consultation we can give a more accurate answer based on the construction of your fireplace. Not all fireplaces can be installed on.

4. What if I don't have a power outlet behind where the TV will be installed? You have two options. First, hire an electrician to install an outlet where the tv will be installed. Second, have us install an in-wall power extension kit (LV). Contact us for more details.

5. Do you install TVs on custom surfaces like brick, stone, shiplap, etc? Yes. Any custom surface will result in additional fees, which will be covered in our initial consultation.

6. What type of TV mount do I need? We recommend fixed position, tilting, and full motion mounts based on the need for the install. We also only install from a list of approved TV mounts based on our experience of 10+ years of mounting solutions. Contact us today to discuss various options.

Do you recommend soundbars for most tv installations? Every install is different and each client has different needs for sound in each install. Generally, we do recommend them as most tv speakers are very small and often mounted to the tv facing down or away from the person trying to listen.

What soundbars do you recommend? While we recommend most soundbars based on the clients sound need and budget we feel the most effective and versatile soundbar out at the moment comes from Sonos.

Smart Home:

1. What smart home brands do you install? Nest, Ring, Arlo, Amazon, Google, Apple, Sonos, Samsung, Wink, Lifx, Philips, Lutron, Ecobee, Linksys, eero, Netgear, Chamberlin, Logitech, Canary, August, Yale, Kwikset and many more. Call for more details.

2. What smart home products do you install? We install video doorbells, smart locks, smart thermostats, voice assistants, multi-room audio, smart lighting, smart security cameras, smart garage door openers, smart home hubs and many more. Contact us for details.

3. Why do I need a "smart home"? No one "needs" a smart home but a smarter home brings flexibility, convenience, ease, and enjoyment.

 

Hi-Fi and Multi-room Audio:

1. What Hi-Fi Brands do we install? Bowers & Wilkins, Rotel, Marantz, Denon, SVS, Martin Logan, KEF, NAD, Yamaha, Classe, McIntosh, BlueSound.

2. Can you setup turntables? Sure can.

3. Can you setup 2 channel audio? Yes. 2-Channel is a special thing. Lets us bring out the sparkle you are missing from your music.

4. Do I need different audio files for hi-fi listening? We recommend using FLAC, WAV, or ALAC lossless audio files for achieving the best sound reproduction from any hi-fi audio system.

What multiroom audio options do you regularly install? We install the Sonos multi-room sound ecosystem the most for its ease of use, versatility, and reliability.

 

Home Networking:

1. Should I be worried my wifi is inadequate? Most people are unaware that their wifi is inadequate for their lifestyle of streaming, downloading, etc. 

2. How much bandwidth does a 4k movie stream take up? An average stream is 25mbps.

3. Do single router wifi systems work? Yes and No. In a smaller apartment or home, a single router system can work great. If you have a larger home or multi-story home we highly recommend using a mesh wifi system.

4. What is mesh-wifi? A wireless mesh network is a communications network made up of radio nodes organized in a mesh topology.

5. Do I need a mesh-wifi system? No, but yes. You don't necessarily need a mesh system for a single story home but a mesh system would greatly expand you wifi coverage, throughput, and stability.

 

Home Security:

1. Do you install video camera systems? We install wireless camera systems. At this time we do not install wired systems.

2. Why would I choose wireless over wired? If you want to have access to your video feed at any time from anywhere. If you want to have the ability to remove your system with ease at any time due to moving or camera replacement.

4. Why would I choose wired over wireless? If you don't want to have to change batteries every 4-6 months. If you prefer to have a static monitor vs and on-the-go, view at anytime solution. If you want local storage (some wireless systems offer local storage options)

5. How high can a camera be installed? We recommend between 10ft-12ft. At this height, you have the best view of any subjects in the camera's view and can easily make out faces, license plates, etc. 

 

Have more questions? We love questions, so please send us yours here.

 

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